Customer experience, by design.
Creating work for myself has always been a challenge. It’s easy to get sucked into the possibility of the project and all it could be. I’m reminded of this challenge when I ask a client or colleague to...
View ArticleHow do you scale 100X?
When I read about businesses and startups, scaling or growing a business are hot buzzwords. People often ask questions like, “How do you scale your business 5X…10X…or even 100X?” Everyone seems to be...
View ArticleBusiness memories
Before my role in Automattic I for a time ran my own business. I’d fallen into it through good connections and chance. Following my passion was scary but it lead me to some incredible spaces and grew...
View ArticleMore than a website
I’ve never run a business of my own —since I started working for a living, I’ve always done it for other people. Of course I’ve had personal projects, but it never got to the point that I had to deal...
View ArticleThe Small Business Leader
Michael D. Watkins wrote about the seven seismic shifts of perspective and responsibility required for how managers become leaders in his piece for Harvard Business Review by the same name. In this...
View ArticlePartners over Vendors
Recently, the WordPress.com design team spoke to 34 small business owners across the United States as part of a research project. The data gathered was vast, and incredibly insightful, but one thing...
View ArticleGrowing Pains
The WordPress.com design team (and friends) recently conducted extensive user research around small business owners and their experiences, as you may have already read elsewhere on this blog. The team...
View ArticleMoney and tech
From optimistically conceived origins and message statements about making the world a better place, too many websites and startups have become the leading edge of bias and trauma, especially for...
View ArticleAccessibility Standards: Defining What Success Means
Announcing the first pass at Team 51 accessibility standards. Spread the love.
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My father ran his own business for most of his professional life. I always admired that he was able to venture out on his own and not take the easier route of working for someone else. I grew up...
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